Frequently asked questions (FAQs)

Couldn’t create a Vald account to access my AirBands, what to do?

  1. Please follow all in-app instructions 
  2. Please check spam/junk folder for confirmation email
  3. Any further issues, please contact support@vald.comand in the enquiry field, please input “AirBands account setup".

What are the minimum smart device specifications? 

  • iPhone 5+
    • Min. IOS 10.0
  • Most Android devices 
    • Min. Android 5.0
  • Requires Bluetooth LE 4.0

AirBands aren't discoverable on the pairing screen - what to do?

  • If AirBands have been used with another device, they will be “locked” to that device, meaning they will not pair with another smart device, when the original device is still within close proximity. 
  • To allow AirBands to be used with a new smart device, please click on icon of AirBands on original smart device and in the AirBand settings screen, press "Forget & Disconnect", you're free to pair to another device. 

AirBands discoverable but unable to pair when I click on them, what to do?

  1. Toggle Bluetooth on/off (this step will remedy most issues), 
  2. Power AirBands on/off (hold down module button for 3 seconds),
  3. Ensure AirBands not paired elsewhere (follow how to "Forget & Disconnect" instructions above). 

The automatic calibration process didn’t start when I pressed the button, what to do?

  1. Ensure using latest version of AirBands app (please go to App and Play store to check),
  2. Ensure battery fully charged (as indicated in app),
  3. Ensure air plugs firmly in place (follow steps below):
    1. With fingers, feel cuff material where AirBands module attaches to cuff. 
    2. Ensure the two plugs that connect air bladder to module are completely inserted by pushing down firmly with fingers. 
  4. Ensure no residual air is left in bladder – needs to be fully exhausted of air prior to calibrating (follow protocol), 
  5. Ensure body position suitable – stationary, non-tensed position, 
  6. Ensure cuff position suitable – upper most limb, module facing forward, charging port facing downwards, 
  7. Ensure the cuff is not on too tight – two finger gap between skin and strap. 

The calibration process started, cuff started inflating, but failed, what to do?

  • Remain still – stationary, non-tensed position,
  • Check module in correct position – facing forward over artery,
  • Ensure air plugs firmly in place (follow steps below)
    • With fingers, feel cuff material where AirBands module attaches to cuff. 
    • Ensure the two plugs that connect air bladder to module are completely inserted by pushing down firmly with fingers. 
  • Re-attempt inflation only after all residual air in bladder and been exhausted,
  • Try varying body positions – sitting knees at 90, sitting knee 180 and torso semi recumbent and lying. 

Cuffs calibrated, but didn’t inflate afterwards when reaching the exercise screen, what to do?

  1. Press deflate button in app, 
  2. Ensure no residual air is in bladder prior to pressing inflate,
  3. If there is residual air left in bladder, please apply gentle pressure with hands to remove air and once air emptied, 
  4. Press inflate button in-app (both AirBands will inflate now). 

I walked away from my phone and the AirBands stopped working, what to do?

  • Press the module button on AirBands themselves to automatically re-connect to app
  • Check top of screen to ensure AirBands re-appear onscreen 

AirBands not pairing on a new smart device, what to do?

  • AirBands have an auto-reconnect feature, which means they will remain paired to original paired smart-device.
  • Prior to attempting to use AirBands on a new smart device, please select click on the AirBands module next to the serial number of the paired AirBand on the "Let's pair your AirBands" page. 
  • You will now see the "Forget & Disconnect AirBand" click this. 
  • You're now free to attempting pairing on a new smart device.