Force Plates not detected by computer
If you are experiencing difficulty connecting your force plates and have received the below notification, please consider the following:
VALD Force Plates
(FDMini, FDLite (V2) and FDMax not detected)
Do you have multiple ForceDecks applications open?
Try closing all applications and re-opening one, then try connecting your ForceDecks again.
Are all the cables connected?
Check all your cable connections are firmly in place. If required, try unplugging and re-plugging all cables. If you are still experiencing an issue, try using a different USB cable or USB port on your computer.
If connecting via USB cable, is the USB cable connected to the Primary plate?
Refer to ForceDecks (V.2) Plate Configuration Guide.
If connecting via Bluetooth, have you installed the latest ForceDecks Firmware?
Refer to ForceDecks - Updating Firmware
Third-Party and Older VALD Hardware
(FD4000, FDLite (V.1), PASCO, Bertec, Kistler or AMTI not detected)
Do you have multiple ForceDecks applications open?
Try closing all applications and re-opening one, then try connecting your ForceDecks again.
Are all the cables connected?
Check all your cable connections are firmly in place. If required, try unplugging and re-plugging all cables. If you are still experiencing an issue, try using a different USB cable or USB port on your computer.
Have your drivers been installed?
Drivers can be downloaded from your VALD Onboarding email, or requested from the VALD Support Team: support@vald.com